Ask Questions And Listen To The Answers
The only bad question is the one you did not ask. Your questions should be specific to your needs and make sure to listen to the answers provided by the potential HVAC contractor. Vague answers may indicate a lack of experience, or poor communication skills. Both are important for your HVAC contractor to posses. Be sure to ask for clarification if enough information is not provided in their answers.
Allow conversation to develop around the answers given to you. Often a better understanding of the question asked and a more complete answer forms as the conversation progresses. A contractors willingness to talk about their answer may indicate how strongly they feel about providing service to you.
What Questions Should I Ask?
Knowing the right questions to ask is important, writting them down ahead of time will help you remember to ask them. No question is a bad question, but don't overdo it. Some questions simply do not need to be asked. Make sure you are addressing all the areas for which you are concerned.
- Have you ever worked on this type of equipment before?
- What are the typical problems associated with the symptoms we are experiencing?
- Why are you qualified to work on our HVAC equipment?
- How long have you been in business?
- How do you handle customers that are not satisfied with the service provided?
- Can you tell me who some companies in our area are that you have done work for?
Develop A Realationship That Will Last
Selecting a quality HVAC service provider to work on your equipment is crucial to the success of your company. Once you have found one that you trust, keep in touch with them and develop a lasting relationship. Don't be affraid to provide referrals to other people you know that are looking to find a quality HVAC service provider. Your willingness to refer them acknowledges your trust and often gives your HVAC service provider an extra incentive to go a little further when dealing with your company.